Frequently Asked Questions
Everything you need to know about your high-fidelity audio journey.
What shipping methods do you offer?
We offer standard, expedited, and overnight shipping options via major carriers like UPS, FedEx, and DHL. International shipping is also available to most countries.
What is your return policy?
We accept returns for most products within 30 days of delivery, provided they are in original condition with all packaging. Custom-made cables and certain ear-tip products are non-returnable for hygiene and customization reasons.
Do your products come with a warranty?
Yes, all new products are covered by the manufacturer's limited warranty. Additionally, our handcrafted Dragon cables include a one-year warranty against manufacturing defects.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and financing options through Affirm for qualifying purchases.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered our processing or customization stage.